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Shipping Policy for Cozy Pet Project- Print on Demand
At Cozy Pet Project we strive to provide you with the best print-on-demand products promptly and efficiently. Please review our shipping policy for information regarding shipping times, costs, and other important details.
Processing Time:
- Our products are made-to-order, so please allow 2-7 business days for processing before shipment.
Shipping Times:
- Once your order is processed, shipping times will vary depending on your location and the shipping method chosen during checkout.
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
Shipping Costs:
- Shipping costs are calculated during the checkout process based on the weight of your order and your delivery address.
International Shipping:
- We offer international shipping, and delivery times will vary based on your location.
- Please note that international customers are responsible for any customs duties, taxes, or fees incurred during shipping.
Order Tracking:
- Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your package.
Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Shipping Delays:
- While we make every effort to ensure timely delivery, we cannot be held responsible for shipping delays caused by external factors, such as weather conditions, customs processes, or other unforeseen circumstances.
Order Changes and Cancellations:
- Changes to orders or cancellations must be made within 24 hours of placing the order. Once an order is in processing, changes may not be possible.
Returns Due to Shipping Issues:
- If your order is returned to us due to an incorrect address or failure to claim the package, you may be responsible for additional shipping costs to resend the item.
Thank you for choosing The Cozy Pet Project! If you have any questions or concerns regarding our shipping policy, please contact our customer support team at CozyPetProject@gmail.com Happy shopping!
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cozypetproject@gmail.com. Please note that returns will need to be sent to the following address: 1 Brackenwood Path, St. James NY 11780, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at cozypetproject@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at cozypetproject@gmail.com.
Privacy Policy For the Cozy Pet Project
At the Cozy Pet Project, we take your privacy seriously. We are committed to protecting the personal information you provide to us, and we have implemented measures to ensure that your information is secure. This privacy policy outlines the types of information we collect, how we use it, and your choices regarding that information.
Types of Information We Collect: We collect personal information such as your name, email address, and shipping address when you place an order with us. We may also collect non-personal information such as your IP address and browser type when you visit our website. We use cookies to enhance your experience on our website, to analyze our website's performance, and to serve personalized advertisements to you.
How We Use Your Information: We use your personal information to process your orders and to communicate with you about your purchases. We may also use your personal information to send you promotional offers and updates about our products and services. If you wish to opt-out of receiving these types of communications, you may contact us at any time.
We may share your personal information with third-party service providers such as shipping companies, payment processors, and marketing partners. We will only share the information necessary to complete the service requested, and we require these third-party service providers to comply with our privacy policies.
Your Choices Regarding Your Information You have the right to access, modify, or delete your personal information that we have collected. You may also request that we no longer send you promotional offers and updates by contacting us.
We use cookies to enhance your experience on our website, but you may choose to disable cookies in your browser settings. However, please note that disabling cookies may limit your access to certain features on our website.
Security Measures We have implemented physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, disclosure, and misuse. We regularly review and update our security measures to ensure that your information is secure.
Changes to Privacy Policy We may update our privacy policy from time to time to reflect changes in our practices. We encourage you to review our privacy policy periodically to stay informed about how we collect and use your information.
Contact Us If you have any questions or concerns about our privacy policy, please contact us at CozyPetProject@gmail.com. We will be happy to answer any questions you may have.
Updated 1/5/2024
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